Question 1

Is Munfadh Alsaada a government authority?

Accepted Answer

No. Munfadh Alsaada is an independent Saudi platform providing visa assistance services. It is not an embassy or a government authority and does not officially represent any country.

Question 2

Do you guarantee that my visa will be approved?

Accepted Answer

No. The decision to grant or refuse a visa rests solely with the embassy, consulate or competent authority of the destination country.

Question 3

How long does a visa take?

Accepted Answer

It depends on the country and the type of visa. You can see the estimated processing time on each country's page; please note that it is an estimate and not binding.

Question 4

Can I upload my documents from my phone?

Accepted Answer

Yes. The platform is designed mobile-first, so you can upload all your documents directly from your phone with ease.

Question 5

Can I apply for more than one person?

Accepted Answer

Yes. With the family application feature you can manage several people under one account, each with their own details, documents and form.

Question 6

Can I add family members?

Accepted Answer

Yes. You can create a main application and then add your spouse and children; it appears to you as a single family file that is easy to track.

Question 7

Do you book the appointment?

Accepted Answer

We help you prepare your information and direct you to the official booking link, but we do not book appointments automatically unless an official authorisation or technical integration is available from the competent authority.

Question 8

What happens if no appointments are available?

Accepted Answer

We show you the earliest known appointment from an official source where one exists. If no appointments are available, we tell you so openly and follow up with you as soon as there is an update.

Question 9

Are government fees included?

Accepted Answer

No. Government fees are completely separate from our service fees, and we show you both amounts clearly before any payment.

Question 10

Can service fees be refunded?

Accepted Answer

Service fees are subject to a specific refund policy, which is explained to you when you place your request. Government fees are generally non-refundable by the official authority.

Question 11

How do I delete my data and documents?

Accepted Answer

You can request deletion of your data at any time through your account or by contacting our support team, and it will be carried out in line with our published data retention policy.

Everything you need to know